Often a business has the right tools and key people in place, but something is missing. There is a disconnect that causes frustration across the organization, resulting in costly employee turnover and failure to meet customer expectations.
We work with you to understand business objectives and then collaborate with your teams to identify the bottlenecks and points of friction in the process that keep your team from being successful.
Our analysis and solutions include:
Where do the tools fail to intersect with the process?
How can automation be implemented to eliminate choke points?
What training do team members lack in order to be successful?
Are the tools being used to their fullest potential?
Operations Process Improvements
A culture of continuous improvement is critical to a successful Operations Process Improvement initiative. Through data analysis, our Advisors can quickly assess process related issues that are negatively impacting your revenues and reputation.
A customized Operations Process Improvement plan, based on LEAN principles, will deliver results by stripping away expensive waste and costly duplication of effort, resulting in measurable efficiency gains.
Our team has the ability to:
Work with leadership to identify key outcomes and objectives
Establish Key Performance Indicators to measure results and improvements
Identify opportunities to eliminate costly process waste and duplication of effort
Create data driven action plans to ensure alignment with Service Level Agreements
Customer Experience
It is time to engage the Voice of the Customer (VOC).
What is causing the customer pain?
What does the customer hate?
What do your customers love about doing business with you?
Does the customer love you and your people but hate the process?
Is your customer a promoter or a detractor?
How can you challenge the status quo to build a network of high value customers?
What would it take to turn apathetic customer into raving evangelists for your business?
Andric Advisors can work with you to create a robust platform to manage customer sentiment, respond to negative customer interactions, and to give your customers a world class experience.
1000+
Saved Hours
$10M+
Efficiency Gains
1+
Expert Advisor
10+
Comp. Projects
Application Portfolio
Our Areas of Expertise
Customer Engagement & Communication
Salesforce: The Customer Company
Microsoft Dynamics
Hubspot
Kenect Reputation Management, Texting and AI
Zendesk Customer Service Platform
Gorgias Customer Experience Platform
WordPress
SoleX eDelivery, eSign, eClose, eVault
Elsevier Pure: RIMS or CRIS
Customer Acquisition Automation
Enterprise Operations Management
Servicenow
JD Edwards
BigCommerce Enterprise eCommerce
Shopify eCommerce Platform
Shipstation
Zapier Workflow Automation
LightspeedEVO DMS
Retool: Better Internal Tools
Docusign: Electronic Signature and Intelligent Agreement Management
Agiloft: Contract Lifecycle Management Software and Solutions
MS Sharepoint
ConformX Dynamic Document Generation Engine
Okta: Employee and Customer Identityt Solutions
Operation Process Automation
Data, Analytics & Project Management
Asana Project Management
MS Project Server
Domo Data Experience Platform
MS Power BI
Tableau Business Intelligence and Analtyics Software
Google Appsheets
Atlassian: Jira Product Discovery, Jira Service Management, Confluence, Jira
